Medical Practice Manager

Bethesda, MD

Full Time

Manager/Supervisor

Medical Practice Manager
Membership-Model Primary Care Practice
Company: Bethesda Medical Associates
Location: Bethesda, MD (On-site)
Job Type: Full-time
Compensation: $75,000–$100,000 per year, DOE

About the Role

Bethesda Medical Associates is seeking an experienced Medical Practice Manager to lead the daily operations of our exceptional, membership-model primary care practice. In this role, you will provide the leadership our staff and physicians need to deliver the highest quality patient experience — leading our non-physician team with an exemplary work ethic and close attention to detail, and working closely with our physicians on a routine basis. This is an in-person position.

What You'll Do

Establish and maintain efficient workflows and day-to-day operations.
Manage incoming calls and patient flow to ensure an efficient, customer-friendly experience.
Maintain meticulous attention to detail in every customer interaction, minimizing errors and ensuring a consistently positive experience.
Foster a collaborative, positive work culture and a strong sense of accountability across the office.
Address and resolve patient inquiries and complaints promptly and professionally.
Serve as the primary point of contact for escalated patient issues, ensuring resolution to the patient’s satisfaction.
Develop guidelines for prioritizing work activities, evaluate effectiveness, and adjust as needed; ensure appropriate staffing levels and monitor attendance.
Support physician scheduling and coverage.
Lead recruiting, hiring, onboarding, development, and evaluation of support staff.
Oversee and approve office supply inventory; ensure mail is processed and the office is opened/closed per procedure.
Uphold established policies, procedures, quality improvement, safety, environmental and infection control standards, and regulatory requirements.
Oversee revenue cycle management to optimize billing and collections, reporting results in a timely manner.
With support from accounting, build budgets and manage accounts payable, payroll, insurance policies, and other financial matters in coordination with outsourced accountants.
Partner with physician leadership on innovative practice growth and quality initiatives that improve patient outcomes and satisfaction.
Continuously identify opportunities to improve office operations and customer service delivery.
Use software, spreadsheets, ADP, and Microsoft Office; experience with Athena Electronic Health Record is a plus.

What We're Looking For

2+ years of management experience in a medical setting
Knowledge of HIPAA regulations and medical terminology
Budgeting experience within a healthcare environment
Strong leadership skills with a background supervising medical office staff
Familiarity with EMR/EHR systems in a medical office setting
Strong customer service skills and knowledge of metrics to assess performance
Coordination and scheduling experience
Ability to collaborate effectively in a medical setting

Compensation & Benefits

Salary: $75,000–$100,000 per year, DOE
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Parental leave
Vision insurance

Bethesda Medical Associates is an equal opportunity employer.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you legally authorized to work in the United States for Bethesda Medical Associates without current or future visa sponsorship?*

This is a full-time, in-person role based on-site in Bethesda, MD. Are you able to work on-site full-time at this location?*

Do you have at least 2 years of management or supervisory experience in a medical office or healthcare setting? Please explain.*

This role has a budgeted salary range of $75,000–$100,000 per year, DOE. Is this range compatible with your expectations?*

How many total years of experience do you have managing or supervising staff in a medical or healthcare office?*

Do you have hands-on experience with revenue cycle management (billing, coding, and collections)?*

How would you describe your familiarity with HIPAA regulations and medical terminology?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.